An accomplished results-driven leader with over 15 years of experience in turning around multiple high-volume markets and teams, gaining market share and scaling revenues by leading from the front.
Significant experience in account and channel management which includes working closely with many of North America’s top national retailers, distributors, and telecom providers. Recognized for building and leading teams and effectively growing new and existing partnerships.
Experience launching strategic initiatives and improving existing programs. Skilled in building cross-channel strategies to ensure balanced distribution across partners and regions. Success working with partners to launch new product offerings as well as startup companies to launch new business. Strong business sense and financial acumen with a proven ability to work effectively with executives from large corporations, start-ups, as well as local business owners.
➔ Enterprise, IoT, M2M & SaaS.
➔ B2B, B2C, Direct Sales Leadership.
➔ Strong Leadership & Talent Development.
➔ Successful Million Dollar P&L Accountability.
➔ Inbound and Outbound Telesales Management.
➔ Innovative Sales & Marketing Strategy & Execution.
➔ Change & Integration Management/Business Improvement.
➔ Cross Functional Teams/Operations/Customer Service Leadership.
Smart Retail is a global provider of shopper insights and analytics that empower retailers to improve profitability and effectiveness.
Scope of Responsibility: Recruited to boost sales revenue in multiple channels after company endured multiple setbacks post their second round of funding. The main objective was to form strategic partnerships and gain key retail clients through both direct retail and OEM / wholesale partnerships.
➔ Launched two strategic partnerships, in the first 12 months, with our OEM division, that added additional revenues of $1.7M in 2015 and grew that revenue by 33% each year since launch.
➔ Recruited and led new sales team to successfully re-brand and market our product line across the United States, Europe, and Latin America which generated an additional $3.2M in revenue annually and 110% over attainment goals within the first year.
➔ Secured national contracts with Public and Private Educational institutions, Walmart and Walt Disney World Resorts within first 11 months of being retained. Generating revenues of over $2.5M annually and recognized as MVP of 2015/16.
Scope of Responsibility: Promoted to own and lead the Mountain Region (Colorado, Idaho, Nevada, and Utah) within Indirect, National Retail, Retail, 3rd Party Labor.
➔ Dramatically improved audit scores for corporate retail and indirect locations within first 6 months of acquiring role by implementing new checklist system that provided consistency across all stores resulting in positive audits.
➔ Drove substantial cost cutting and process improvement efforts; reduced subscriber acquisition costs from $450 to $200 per customer and slashed operating expenses per subscriber by 60%.
➔ Helped Wireless Toyz franchise owners avoid bankruptcy in the Las Vegas market after they lost key wireless carriers by seizing the opportunity to provide them solid support and product placement in their stores - allowing them to increase their revenue while boosting our activations by 25% monthly.
NOTE: Clearwire, Inc. was purchased by SoftBank / Sprint in late 2013 and ceased to operate on October 1, 2013. My complete Clearwire, Inc. career trajectory is listed below on my profile.
Scope of Responsibility: Oversaw P&L, key performance indicators, and sales operations across our rapid-growth and highest volume region of Houston. Identified metrics, market needs, and gaps in competitor strategies. I directed proactive sales tactics, field operating procedures, and channel/contract development.
➔ Exploded Houston activations from 1,500 to 5,000+ monthly, gaining trust to turn around the team.
➔ Landed 350 contracts in 180 days of assuming the role and rocketed activations from in the red to over 4,000 monthly.
➔ Hired 100+ personnel to canvass market and realize aggressive sales goals.
➔ Rolled out event marketing/direct sales strategy, forming 3 teams to hold 15 events weekly and go door to door.
Scope of Responsibility: Tapped by VP of Sales to oversee P&L, key performance indicators, and sales operations across Central Florida. Identified metrics, market needs, and gaps in competitor strategies. I directed proactive sales tactics, field operating procedures, and channel/contract development.
➔ Secured lucrative onsite agreements with both Walt Disney World and Universal Studios within 90 days of acquiring region.
➔ Through strategic distribution partnerships - built a network of over 250 authorized CLEAR agents within a 90 day period.
➔ Re-structured our presence within the Big Box retailers and increased production by 34% within 60 days of acquiring region. Implemented front line training that better influenced our position at the point of sale.
Scope of Responsibility: Tapped by Regional Director to oversee P&L, key performance indicators, and sales operations across Eastern North Carolina. Identified metrics, market needs, and gaps in competitor strategies. I directed proactive sales tactics, field operating procedures, and channel/contract development.
➔ Developed the Eastern North Carolina Region into a sales model that went EBITA positive within the first 1.5 years of our launch of 4G.
➔ Drove 150-300% per-door growth in activations within 6-12 months of taking over each territory.
➔ Recognized with leadership award for cultural turnaround, instituting 360 feedback, overhauling leadership style, and producing multiple President’s Council winners annually.
Scope of Responsibility: Hired to launch Clearwire's 4G brand, CLEAR 4G, in November of 2009 along the Eastern North Carolina market. Developed, recruited and trained a team of Indirect Sales leaders that managed our Local Indirect and National Retail base.
➔ Achieved 300%+ to quota on new activations consistently per month, after launch, and became the “go-to” expert for launching and leading new sales teams within the indirect channel.
➔ Added 180 points of distribution and doubled volume in the indirect market within the first year.
➔ Earned President’s Council recognition for top regional performance in 2009.
Scope of Responsibility: Tapped by regional leaders to assist in launching the newly formed wireless brand, Verizon Wireless, across the Southern Gulf Region.
➔ Achieved record results including 200+ activations per week, 150% greater than region's average.
➔ Awarded top honors for consistently producing 100% audit compliance scores in both front of house and back of house operations.
➔ Presented Verizon’s Highest Honor in Achievement for the South Area for the years 2005 and 2006.
NOTE: Post Hurricane Katrina - my region was destroyed and I was deployed as a Regional Leader assisting in opening new markets. Due to the Gulf Coast Market never being fully re-built I was able to resign on great terms after a wonderful launch and tenure post Hurricane Katrina.
Scope of Responsibility: Recruited to build a strong network of local and national indirect distribution points along the Southern Gulf Coast.
➔ Exploded growth upon launch and exceeded the first-year target by 175%.
➔ Within the first year doubled territory to over 100 established distribution points.
➔ Recognized with Gross Activations of the Year Award and Revenue of the Year Award.
NOTE: I was impacted by the 2004 reduction in force of over 2,500 employees nationwide. Post that time - I was invited to join Verizon Wireless by a former executive leader also impacted at Sprint.